Privacy Policy

Last Updated: 27-04-2025

At Nexotech Solutions ("Company", "we", "our", or "us"), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website, web applications, mobile applications, and custom development services ("Services").

By using our Services, you consent to the practices described in this Privacy Policy.

1. Company Information

• Company Name: Nexotech Solutions (Partnership Firm)
• Registered Address: Alappuzha, Kerala, India
• GST Number: 32AAXFN3096L1ZK
• Official Email: office@nexotech.cc

2. Information We Collect

We collect different types of information to provide and improve our Services:

a) Information Provided Directly by You:

• Name
• Contact information (email, phone number, address)
• Company or Gym name and details
• Payment and billing information
• Feedback, queries, and support requests
• Credentials for login to our platforms

b) Information Collected Automatically:

• IP Address
• Browser and device information
• Usage data (pages visited, features used, time spent)
• Log files and analytics data

c) Information from Third Parties:

Payment transaction information via Razorpay (only transaction success/failure, not sensitive card details)

3. How We Use Your Information

We use your information for the following purposes:

• To deliver and manage our SaaS Services and Custom Development Projects
• To authenticate user identity and manage accounts
• To process transactions and send invoices
• To communicate important updates, technical notices, and service alerts
• To provide customer support
• To improve our Services, features, and user experience
• To ensure compliance with applicable legal obligations

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers (e.g., Razorpay for payment processing)
• Legal authorities if required by law
• Business partners in case of mergers, acquisitions, or sale of assets (with prior notice)

All third-party partners are required to maintain confidentiality and security standards at least equivalent to ours.

5. Data Retention

We retain your personal information:

• As long as your account is active or as needed to provide you services
• For a minimum of 7 years after account closure to comply with tax and regulatory requirements
• For custom projects, data retention terms will be governed by individual work orders, if applicable

You may request deletion of your personal data by contacting us at office@nexotech.cc.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

• Encrypted storage
• Secure transmission (SSL)
• Regular security audits

However, no method of transmission over the internet or electronic storage is 100% secure.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Authenticate sessions
• Analyze traffic and usage patterns
• Improve functionality

You can choose to disable cookies through your browser settings; however, some features may not function properly without them.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict our processing of your data
• Withdraw consent at any time (where applicable)

Requests can be made by emailing us at office@nexotech.cc.
We will respond within a reasonable timeframe.

9. Third-Party Links

Our Services may contain links to external websites.
We are not responsible for the privacy practices or content of such third-party websites.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If you believe that we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be effective immediately upon posting the updated policy on our website.
We encourage you to review this page periodically for any changes.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the District Court of Alappuzha, Kerala, India.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact: